I'm Nicholas.

I'm currently a SaaS Technical Support Representative and looking for new opportunities in the IT and technical support fields.

Please find an abbreviated copy of my resume below. Further employment history and contact details are available on on the PDF copy that you can download here.

Location: Greater Knoxville, TN area
Interested in: Remote IT & SaaS Support Roles

Nicholas Johnson

Experience

Anyone Home | SaaS Technical Support Representative | December 2023 - Present

Performed basic & advanced troubleshooting on application issues ranging from account creation, data management, email and SMS messaging systems, phone systems, client-requested call center reviews, and more
Responsible for triaging tickets in a high-volume environment, ensuring all incoming tickets were correctly categorized and sent to the appropriate representatives.
Owned entire ticket process, from identifiying the issue and escalating application defects directly to the development team for resolution.
Resolved software integration issues between Anyone Home and sites such as Zillow, Apartments.com, Rent.com, and CRM/PMS platforms such as ResMan, Yardi, MRI, and Entrata.
Led support team customer survey completions, achieving the team's all-time quarter record of a 9.7/10 satisfaction rate and holding an all-time 9.5/10 survey average
Solely oversaw maintenance of the company’s lockbox inventory of 2000 units, including logging and sending incoming/outgoing lockboxes, ensuring billing was updated, and troubleshooting lockbox issues both in-house and with remote clients.

Lesona Systems | Owner and IT Support Technician | June 2022 - Present

Installed, tested, and serviced desktop & laptop computer systems for private individuals and businesses.
Designed, installed, and maintained small home and office computer networks with hardware including modems, routers, switches, and wireless access points. Created and deployed HD images for desktop and laptop workstations.
Diagnosed and resolved various computer issues both on-site and from a remote Help Desk, demonstrating strong problem-solving skills and technical expertise to ensure seamless operation and user satisfaction.

Education and Certifications

California State University, Fullerton
Bachelor of Arts - English Literature, May 2018

CompTIA A+ Certification
CompTIA, March 2023 (Code: 6X0H66DQGB41QVG4)

No vibe coding here.
Last updated Sepetember 2025.